Qingdao best call center system solution IP distributed call center system

Qingdao best call center system, Qingdao professional self-built call center system construction, Qingdao IP distributed call center system solutions in the fierce business competition, particularly coming age of electronic commerce, customer service quality has become the survival and development an important factor. With the "product-centric" to "customer-centric" transformation, product range and price competition among enterprises is no longer hot, "homogenization" the coming era of competition, "customer" has become contested focus on how to improve customer satisfaction, ensure customer loyalty, and keep your customers discover and depth of mining its interests has become the pursuit of business goals and dreams. Enterprises to provide more and more products, appropriate serving sizes and services increased rapidly through a few simple telephone hotline has been unable to meet the requirements of the service. For modern enterprises, providing customers with fast, efficient, professional services, it is the most important means to win customers, but also an important factor in the business remain invincible in the competition. Internet Online has been committed to helping companies improve service efficiency as its mission, with reference to domestic and foreign enterprises in advanced management experience, into the customer relationship management (CRM) philosophy, and the basis of careful research on the actual situation of Chinese enterprises, the first independently developed the core platform to build a complete computer telecommunications integration (CTI) system architecture. It is characterized by telephone fax, mail, E-mail, online chat (Chat), phone, SMS, Web, VOIP, etc. to implement product sales and customer service, and through a central database to collect, process and analyze each kind of customer information, the final report will be submitted to the company analyzed the decision-making department, this thoughtful, efficient and comprehensive services for customers and enterprises to bridge the gap between a close contact. Business customer service call center system features a corporate customer service call center provides automated voice response (IVR) Dial customer customer service system, first answered by automated voice navigation: "Hello, welcome ......", customers hear It is a professional announcer of recording, voice clarity and warmth. The large number of repetitive information can be directed to the automated voice broadcast system, so you can make the customer service personnel freed from a lot of repetitive labor, which can reduce the number of manual seats can be avoided in a bad mood and other factors affecting customers, provide customers with more professional, attentive service, enhance corporate image. Compared with the hotline, customer service centers lower operating costs, higher quality of service. Customers can choose as automatic voice broadcast and artificial agent response; for new customers can choose to automatically voice broadcast, understand the business situation of the service center, for human help can be transferred to the relevant artificial seats. Second, intelligent call distribution (ACD) business customer service call center automatic call distribution system (ACD) is an important part of the customer service center is different from the general hotline system at a customer service center, ACD batch processing incoming calls, and these incoming traffic according to the average distribution, transmission can also be assigned to each transfer mode service agent with relevant responsibilities or skills. ACD improves the efficiency of the system, reducing the cost of customer service center system, and the company can make better use of customer resources. Third, the process of editing the user enterprise customer service call center system according to any combination of controls provided easily and quickly generate the required business. Access to business applications, the external service control is provided by the system can be easily achieved. They can be mutually transferred between different business processes. Use traffic generation system that can generate a large number of automatic speech processing in a short period of time. Such as data transfer and exchange database can be used to achieve a variety of complex functions to achieve a variety of dynamic information inquiry. As a result of the dynamic link library open form data and control the interaction, so these functions either by the system provider responsible for the development, it can be maintained by the system who want to build, and are free to add new features. Fourth, corporate customer service call center provides records management CTX over 2000 telephone recording system is a capable of multiple telephone recording devices simultaneously. It is the perfect combination of computer technology and speech technology. Thanks to advanced digital recording technology, coupled with a powerful, reliable software, and with the high-capacity computer hard disk as a storage medium, completely breaks through the traditional concept of telephone recording.