Sindh edge silverware teach you how to join softness, an occasion to send forces to retain customers

All the problems are not accidental, then you want to know why some businesses that do not keep customer? Here we carry out a detailed analysis of what led to customers do not want to stay reasons: First, the error status welcome customers to our first impression is that our greeter service, customers can have a good greeter at home feel, do not let customers and we suddenly produce strangeness, doubt and a sense of distance. Second, the timing is poor in fact close to the customer, the customer into the store when there are a certain purpose, until they have yet to find the target, or do not find yourself slightly before interest products, shopping guide will advance into Consideration range of customers, even the chatter of introduction of products, often subject to their current psychological rejection. In other words, the timing of the reception of customers shopping guide too early, that would provoke refused; but not too late, it will also turn away people feel, not being served well. So, how do the right right time is what it looks like, how should we hold it under normal circumstances, into the store's customers fall into two categories:??? The first category: proactive customer: one into the store on urgent Find the target, or directly ask shopping guide have no products they need. The second category: dumb customer: do not speak into the store, some gentle, slower pace. Of course, these two types of customers in addition to some judgment reference is given, the more shopping guide also rely on experience to judge, I believe this is a shopping guide qualified basic skills. Proactive customer is relatively better reception. For example, a customer door to look around, a bit urgent, then you can fast forward "Sir, may I ask what can I help you?" These customers tend to express their needs, then you can proceed to the next Shopping guide the process. Silent type customers the most irritating, must give certain options, including the time and space and physical space. If at this point you say "Sir, What can I help you?" Then bring some pressure to the customer, resulting in customer "first look around." After the welcome, shopping guide can give the customer a separate browser space for 10-20 seconds, but this time is to look for an opportunity stage of shopping guide. In general, in this short time, the silent type customer will appear the following scenario:? Touch the merchandise look at the label have been watching the same goods or similar goods Yang Qilian to want to see what reading merchandise shopping guide??? ? Walked stop? and shopping guide eyes collide? Do you want to go inside and some wandering? browsing is fast, no obvious target this time, shopping guide should fast forward, to seize this critical opportunity, began to approach customer. So, during this short period of time before the front desk, the shopping guide in the end what to do about it? That is how to properly look for an opportunity? First, shopping guide to maintain a certain distance with the customer, do not keep up. Second, do not do work related things, chat, internet, eating, reading, etc. are the most taboo this time, because these acts is difficult to convince customers that you are a standard brand; shopping guide behavior must work-related, and the best is dynamic, so you only easy to observe the customer's status, convenient timing, for example, can change the model, wiping a corner, discussions with colleagues about the issue and so on. Solve the "how to retain customers," this issue is the right coping strategies: First, do not be too concerned about the customer's "casual look" because it has become just deal with each of us the time of purchase, which means that it is our buying habits, so do not care if these customers Offhand, not the problem itself entangled. Second, we must think as soon as possible ways to alleviate the psychological pressure of customers, customer clever by topic into the grounds close to the customer, and then mention some of the topics they are more concerned and easy answer to the customer, in order to achieve positive in favor of the sales process direction. If shopping guide able to skillfully use this method, you can play with softness occasion to force results. Article Source: http: //www.xindeyuan.cn/store/1832.jhtml