Bank dedicated line calling system

(A) The queue management system introduced: 1, Fa automatic ticket machines, ticket button, touch screen ticket; 2, ticket number or the display will send the number of machines on display waiting for each customer in front of and around the waiting time ; 3, the number can be mutually transferred between different service categories counter window, the customer does not have to repeat the line; 4, the system has a number of priorities, timely processing of customer retention front counter window; 5, with login operations and exit operating functions: Before work begins, enter the employee code log-in operation, after the end of the work, withdraw queuing system; 6, to achieve customer choose teller functions; 7, implementation and identification of the public enterprise accounting system networking, while in the queue, achieve their legitimate identity authentication; 8, support for reading customer-related information through a card reader, automatically distinguish VIP customers and general customers, automatically distinguish between corporate customers and private customers, business organizations in accordance with the custom of queuing rules to automatically group Queuing. (B) Rating Management System Introduction 1, window service evaluation management system is based on windows system development, system integration customer reviews, a noodle prompt, courteous language greetings and other functions in one, using clear and vivid voice prompt, network transmission and the appearance of a wide range of sophisticated, real-time statistics window Customer reviews comments on the quality of service. 2, according to customer feedback, the system will automatically transfer to the backstage management, the management of the work of each employee at a glance. If a customer is not satisfied, management background will automatically alert. 3, the contradiction will be between the customer and teller management (duty manager) resolved at the initial stage of intensification. Allowing the use of units to enhance the quality of service to a new level, to achieve social and economic benefit. Second, the on-site equipment inventory and customer management functions described (a), a list of instructions on-site customer management system hardware devices include hair ID Host, pagers counters, displays and other equipment. 1, Han Qing Fa Fa machine machine consists of a metal chassis paint and 15-inch LCD display, touch screen, control panel, original Epson 532-speed thermal printer and other components, as shown in the table below. Model QH-Q103 portrait Queue Weight 60kg Dimensions 1410 mm × 470 mm × 340 mm Display 15.1-inch LCD display and touch screen for ticket ticket touch output queuing Number 1 ---- 9999 / towing each host terminal 255 call terminal / each host towing display 255 display / towing Fa each host machine to any Epson thermal printer high-speed printer Paper width 80mm, 60mm diameter