ISO20000IT Service Management System Certification

ISO 20000 is a standard for IT service management organizations, aims to provide the establishment, implementation, operation, monitoring, reviewing, maintaining and improving IT Service Management System (ITSM) model. Establish IT Service Management System (ITSM) has become a variety of organizations, particularly financial institutions, telecommunications, high-tech industries, such as operational risk management indispensable mechanism. ISO 20000 for IT managers to have a reference framework for managing IT services, improve IT management level also manifested through authentication methods. Effective integration of ISO27001, ISO20000 and other IT controls and best practices, system integration necessary in order to enhance the overall level of customer IT governance. Service Quality and service commitment with business and suppliers agreed to establish and business and suppliers unified communication platform; reach stakeholders were satisfied with IT service management objectives;? Improve IT service availability, reliability and security to provide high-quality services for business users;? sustained optimize service processes, improve service levels, increase business satisfaction;? a project to improve the availability and ensure timely delivery;? increase the rate of return on the organization / enterprise IT investments in general enhance the overall competitiveness of the organization / enterprise;? IT departments to establish a set of effective mechanisms for continuous improvement and internal control mechanisms;? clear IT management costs and organizational / corporate business strategy point of integration and IT strategic objectives and improve existing IT service structure and resource allocation ?? home, make use of the IT resources in line with the company's business strategy and IT strategic objectives;? Through the establishment of optimization, the definition of transparent management processes and responsibilities, and monitoring and management processes, performance evaluation; reduce IT cost and risk management operations; easy to integrate service management processes and other management systems, such as:? Information Security Management System ISMS, such as ISO9000 quality management system; the existing management system and business process integration, IT departments standardize service levels, regulate? workflows, reduce the risk caused by changes in personnel;? improve the professional quality of the IT department related to staff to improve service capacity and efficiency of the staff;? lifting capacity between the IT department and the overall operation of the department of communication